Help centre

Help with preloved books, across Australia.

FAQ last updated 13 October 2026

support@taled.com.au

How to get help

Taled is an Australian marketplace for preloved books. Postage is Australia-wide. For a question about buying, selling, or your account, email support.

support@taled.com.au

That opens your mail app.

Welcome

3 questions

Finding and buying books

11 questions

Selling your books

8 questions

If something goes wrong

4 questions

Trust, accounts, and the apps

6 questions

Common questions

Welcome

Taled is a home for Australia’s preloved books. It’s a peer-to-peer marketplace where readers buy and sell real physical copies from each other.

Think of us as the shelf between you and another book lover. We help you find the book, talk to the other person, and pay safely. We don’t run a warehouse full of stock. The copy you order comes from the person who listed it.

Finding and buying books

Selling your books

If something goes wrong

Trust, accounts, and the apps

Contact

Contact us

Questions, kind notes, or a book that needs a home.

Send us a note

Tell us what you need, and add the email we should reply to.

Name

Email

Topic

Order number

If you have one.

Message

Add your name, email, topic, and a message to send.

Email support

support@taled.com.au

That opens your mail app.

A real person replies

Questions about buying, selling or your account? Send us a note and a real person will reply by email.

Moderation

Think we got a moderation decision wrong? Say so in your note and we’ll look again.

No street address

Email is the best way to reach us. We don’t publish a street address on the site.

Delete your account

You can also ask us to delete your account without the app: Delete your account. Sign in, or email support@taled.com.au from the address on your account.

Policies

The rules for buying and selling on Taled, all in one place.